Privacy Policy

Last Updated: 01-05-2025

This Privacy Policy explains how Loadmaster.ai, Virtualworkforce.ai B.V. and Visionplatform.ai B.V. ("Virtualworkforce.ai" "Visionplatform.ai", "we", "us", "our") collects, uses, and shares information about you when you access or use our services, including our platform, APIs, AI development tools, and any other services we provide (collectively, the "Services"). Your privacy is important to us, and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information we Collect

We collect different types of information in connection with the Services we provide, including:

  • Personal Information: Information that identifies you as an individual or relates to an identifiable individual, such as your name, email address, telephone number, and company name.
  • Customer Data: All electronic data, content, or information that you submit to the Services in the course of using them. This may include data related to your employees, customers, or other individuals, as described in your agreement with Virtualworkforce.ai.
  • Usage Data: Information about how you and your users interact with our Services, including IP addresses, browser types, operating systems, device information, and usage patterns. This data helps us to understand how our Services are being used and to improve them.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your use of our Services and to provide functionality and personalized experiences.

2. How we use your Information

We use the information we collect for the following purposes:

  • To Provide and Improve the Services: We process your information to provide, maintain, and improve our Services. This includes using Customer Data to generate AI-driven outputs, such as analytics, reports, and content, based on the data and instructions you provide.
  • To Communicate with You: We may use your contact information to send you updates, support information, and other communications related to your use of the Services. This includes responding to your inquiries and providing customer support.
  • To Ensure Security and Compliance: We process your information to detect, prevent, and respond to potential security threats, fraudulent activity, and violations of our Terms of Service or applicable laws. This includes monitoring the use of our Services to ensure compliance with our Acceptable Use Policy.
  • To Comply with Legal Obligations: We may process your information as required by applicable law, regulation, or legal process, including responding to lawful requests by public authorities.

3. How we share your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data processing, and customer support. These providers are bound by contract to protect your information and use it only for the purposes for which it was disclosed.
  • With Affiliates: We may share your information with our corporate affiliates to help provide, improve, and market our Services.
  • In Connection with Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • To Comply with Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Virtualworkforce.ai, our customers, or others.

4. Data Retention

We retain your personal information and Customer Data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Upon termination of your contract with us, we will delete or anonymize your information in accordance with our data retention policy, unless we are required by law to retain it for a longer period.

5. Your Data Protections Rights

Under the GDPR and other applicable laws, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise your rights, please contact us at [email protected].

6. International Data Transfers

  • Data Storage Location: For paid customers we will store all data in a EU cluster, all your data will be stored and processed exclusively within the European Union. Service Operations: While Virtualworkforce.ai uses some service providers (subprocessors) located outside the EU for operational purposes (such as code monitoring), these providers do not have access to your content or customer data.

7. Security of your Information

Virtualworkforce.ai treats the protection of your data as a top priority. We employ a range of technical and organisational safeguards—such as encryption, strict access controls, and routine security reviews—to help prevent unauthorised access, misuse, alteration, or disclosure of your information. While we follow industry-standard practices, no system for transmitting or storing data can be made entirely risk-free; therefore, we cannot promise absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience with our Services. Cookies are small data files placed on your device when you visit our website. They allow us to understand how our Services are being used, enable certain functionalities, and personalize your experience.

  • Types of Cookies We Use:
  • Session cookies (which disappear once you close your browser)persistent cookies (which stay on your device until deleted)
  • We use these cookies for analytics, performance monitoring and functionality.
  • Managing your preferences

    Most browsers let you adjust or block cookies altogether. Disabling cookies is an option, but doing so may affect how well some parts of the Services work..

The Services may direct you to external websites or tools— including LLM providers— that operate independently of Virtualworkforce.ai. We do not control, and are not liable for, the content or privacy practices of those third-party sites. Before sharing any personal data with them, please review their privacy policies carefully.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

11. Changes to this Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our practices, technologies, legal obligations, or other relevant factors. When we make significant changes, we will post the revised policy on our website and indicate the date it was last updated. By continuing to use the Services after such changes are posted, you agree to the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Virtualworkforce.ai B.V.

Email: [email protected], [email protected] and [email protected]

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